Postage and packing will be by Royal Mail or My Hermes.
Postage is at the customer’s risk so if you require special or recorded delivery please email us.
All our orders are dispatched within 2 working days and delivery within 2-3 working days of your order being placed. Items sent should arrive within 3-5 working days.
Some of the quality products we offer are handmade and are so are made to order.
Please allow 14-21 days for our Louis Dog products.
Please allow 3-4 weeks for our handmade beds.
Please allow 6-8 weeks on some items of furniture (these are stated in the item description)
We want you, the customer, to be 100% satisfied with your purchase. However, if you are not please return the item unworn and in original condition within 7 days of delivery for a full refund.
Items purchased are exchangeable for alternative sizes within 7 days of receipt so long as they are in an unused condition and in their original packaging.
Returned goods should be returned by recorded or registered post, as we cannot be held responsible for losses on the postal system.
If your item is faulty, you will be offered a full refund. If you are unhappy with the size/style, we can offer you a full value exchange.
Please note that postage costs are not refundable and you are responsible for the cost of returning the item you ordered back to us.
Please refer carefully to the sizing information on the product pages and remember that length from neck to tail is the most important factor when choosing a size.